Shipping policy
Thank you for shopping with [Brand Name]. Every item is made to order, allowing us to reduce waste and maintain quality.
Order Processing
Orders are typically processed within 2–5 business days before they are shipped. During holidays, product launches, or high-volume periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order ships:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
These are estimated delivery times and may vary depending on the shipping carrier and destination.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
Once your order has been handed to the shipping carrier, delivery is outside our control. If your package appears lost or significantly delayed, please contact us and we'll do our best to assist you in working with the carrier.
Damaged Packages
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery with your order number and photos of the issue. We'll work quickly to make it right.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Email: support@[yourbrand].com
We aim to respond within 1–2 business days.